Frequently Asked Questions
Everything you need to know before your next adventure.
Where does The Traveller Series ship to?
We offer worldwide shipping to over 150 countries. Delivery times vary by location, typically ranging from 3 to 7 business days for express orders and 10 to 14 days for standard shipping.
What is your return policy for apparel and accessories?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items are eligible for store credit only.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our garments are designed for movement and travel, we recommend sizing up if you prefer a relaxed fit.
Are your materials sustainably sourced?
Yes, we prioritize durability and ethics. The Traveller Series uses organic cotton, recycled polyesters, and responsibly sourced wool to ensure our gear lasts through years of exploration.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.